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POLICIES

Privacy policy

Effective date: 11 October 2026 · balconia.in

This policy explains what personal information we collect, why we collect it, and how we protect it when you use Balconia.in.

1. Who we are

Balconia.in is operated by BPM Creations (“Balconia”, “we”, “us” or “our”).

  1. This policy applies when you use our website or app, buy products from us, book a makeover service, create an AI balcony design, or contact us by phone, email or WhatsApp.
  2. By using our services or giving us your information, you consent to its use as described here. You can withdraw that consent at any time (see Section 8).

2. Information we collect

Information you give us

Payment information

Payments are handled by third-party payment gateways where used. We do not store your card number, CVV, UPI PIN or net-banking credentials. We keep only transaction references, amounts and payment status. For Cash on Delivery, we keep the contact and delivery details needed to fulfil your order.

Information collected automatically

3. How we use your information

4. Who we share your information with

We do not sell your personal information. We share it only as needed to serve you:

Everyone we share data with is expected to use it only for the job we have given them and to keep it secure.

5. Photos of your space

  1. Photos and videos you send us, or that we take during a site visit, are used to plan and deliver your project, and — when you consent — to generate an AI makeover concept.
  2. We may use photos of completed projects on our website, social media and marketing, as set out in our Terms & Conditions. We will not show your name, address, people, or identifiable personal belongings.
  3. If you do not want photos of your space used for marketing, tell us before work starts, or ask us to remove published photos at any time by writing to the Grievance Officer.

6. Cookies & third-party services

  1. Our website and app use cookies and similar tools to keep you signed in, remember your cart and preferences, measure traffic, and improve performance.
  2. You can block or delete cookies in your browser settings. Some features, such as the cart, may not work properly without them.
  3. We use third-party tools such as payment gateways, analytics, push notifications and messaging services. Each has its own privacy policy for the data it handles.

7. Security & retention

  1. We use reasonable technical and organisational safeguards, including access controls and encrypted connections, to protect your information from unauthorised access, loss or misuse.
  2. No system is completely secure. If a breach affects your personal data, we will inform you and the authorities as required by law.
  3. We keep your information only as long as needed to complete orders and projects, honour warranties, handle disputes, and meet legal and tax requirements. After that, we delete or anonymise it.
  4. If you close your account or withdraw consent, we will delete your data within a reasonable time, except what the law requires us to keep, such as invoices.

8. Your rights

You can ask us to:

To make a request, contact the Grievance Officer in Section 11. We may need to verify your identity first. We will acknowledge your request within 48 hours and respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9. Children

Our services are meant for adults. We do not knowingly collect personal information from anyone under 18 without a parent’s or guardian’s consent. If we learn that we have, we will delete it.

10. Changes to this policy

We may update this policy when our services or the law change. We will post the new version here with a new effective date, and tell you directly about significant changes.

11. Grievance officer & contact