Return & refund policy
Last updated: 12 October 2026 · Applies to orders placed on balconia.in
We want your balcony pieces to feel right. These terms explain when returns, replacements and refunds are available for DIY catalogue orders and Balconia makeover services.
1. DIY catalogue orders
Products bought for self-setup (DIY) are sold as catalogue items with Cash on Delivery unless otherwise stated.
- Damaged or wrong item on delivery: Please refuse the parcel or write to care@balconia.in / WhatsApp 8448528555 within 48 hours of delivery with clear photos of the packing and product. We will arrange a replacement or refund after verification.
- Change of mind: Unused items in original packaging may be considered for return within 7 days of delivery if they are not plants, opened soil/bags, custom-cut materials, or clearance items. Return shipping may be deducted from the refund.
- Plants: Live plants are perishable. We do not accept returns for healthy plants after delivery. Transit damage must be reported within 48 hours with photos.
2. Balconia makeover / installation
Makeover work is quoted after we review your balcony photo, address and product list. Deposits or advance amounts (if any) are confirmed in writing before work begins.
- If we cancel a confirmed makeover before site work starts, any advance paid for that makeover is refunded.
- Once installation or on-site work has started, refunds are limited to unused catalogue products that meet the DIY return rules above; labour already completed is not refundable.
- AI design images are visual concepts only and are not a basis for refund by themselves.
3. How refunds are issued
Approved refunds are processed to the original payment method or as a UPI/bank transfer for COD orders, usually within 7–10 working days after we receive and inspect the returned goods (or confirm non-delivery).
4. How to raise a request
Email care@balconia.in with your order ID, phone number used at checkout, and photos if relevant. We respond within 2 working days.