Design my nook ↗
POLICIES

Terms & conditions

Last updated: 11 October 2026 · balconia.in

These Terms & Conditions apply to every product purchase and every makeover service booking from Balconia.in. By placing an order or confirming a service quote, you agree to them.

1. General

  1. These Terms apply to every purchase of products and every booking of services from Balconia.in, operated by BPM Creations, trading as Balconia.in (“we”, “us” or “our”).
  2. They apply to orders placed through our website, mobile application, WhatsApp, phone, or any other sales channel.
  3. By placing an order or confirming a service quote, you (“Customer”) agree to these Terms.
  4. In these Terms:
    • Products means plants, pots, planters, gardening supplies, accessories and decorative items that we sell.
    • Services means balcony, terrace and indoor makeover services, including consultation, design, supply, installation, and any maintenance we offer.
    • Quote means the written proposal or estimate we share for a Service, setting out its scope, price, payment schedule and timeline.

2. Products

  1. We sell indoor and outdoor plants, gardening products, accessories and decorative items.
  2. Product images are for reference only. Live plants are natural products and may differ in size, colour, shape or fullness because of growth patterns and seasons.
  3. Accessories or decorative items shown in images are not included unless the product description says so.
  4. Plants are delivered in a condition suitable for transport. Some leaf drop, minor yellowing or transit stress is normal and usually settles within 7–14 days with proper care.

3. Makeover services

  1. Scope. The work we will do is limited to what is written in the Quote you accept. Anything not listed in the Quote is not included.
  2. Designs and renders. Mood boards, layouts, AI visualisations and 3D renders are indicative. Final results may vary based on site conditions, plant availability and natural variation.
  3. Changes to scope. Any addition or change you request after accepting the Quote will be confirmed in writing and may change the price and timeline.
  4. Material and plant substitutions. If an item in the Quote becomes unavailable, we may substitute an item of similar type, value and quality, and will inform you beforehand.
  5. Timelines. Start and completion dates in the Quote are estimates. They may change because of weather, material or plant availability, site access, permissions, or changes you request.
  6. Third parties. We may engage skilled workers or partners (for example carpenters, plumbers or electricians) to complete parts of the work. We remain responsible to you for the work in the Quote.
  7. Completion and handover. On completion we will walk you through the work and share plant care instructions. Please report any snags within 5 days of handover. If none are reported, the work is treated as accepted, without affecting the warranty in Section 8.

4. Pricing & payments

  1. All prices are in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. Delivery or installation charges, if any, are shown before you pay.
  2. We may change product prices, offers or availability without prior notice. A change will not affect an order already paid for or a Quote already accepted within its validity period.
  3. Products: payment is due as stated at checkout (including Cash on Delivery where offered). An order is confirmed only after payment succeeds or, for COD, after we accept the order request and confirm dispatch.
  4. Services: a Quote is valid for 15 days from the date it is shared. Payment for Services is made in stages:
    • 10% advance on accepting the Quote, to book your slot and procure materials and plants
    • 80% on delivery of materials / start of installation
    • 10% balance on completion and handover
  5. Work begins only after the advance is received. We may pause work if a stage payment is overdue by more than 7 days.
  6. Payments are accepted through the methods offered at checkout or listed on your invoice. We do not store your card or bank details.

5. Product orders & delivery

  1. Product orders are processed after payment is confirmed (or after COD acceptance, where applicable).
  2. Estimated delivery timelines are shown at checkout and may vary by location, courier and external factors such as weather.
  3. We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our reasonable control. We will help you track and follow up on delayed shipments.
  4. Please provide accurate delivery details and ensure someone is available to receive the order. Plants left uncollected or returned because of an incorrect address or repeated non-availability may not be eligible for a refund or redelivery without extra charges.

6. Cancellation & refunds

Products

  1. You can cancel a product order before it is dispatched, for a full refund. Once dispatched, it cannot be cancelled.
  2. We may cancel an order before dispatch because of stock unavailability, delivery limitations or operational issues. If we do, we will refund the full amount paid.

Services

  1. You can cancel a confirmed Service by writing to us:
    • more than 7 days before the scheduled start, and before any materials or plants are bought: full refund of the advance, less the site visit fee if any
    • after materials or plants have been bought or custom-made: refund of the advance less the cost of those items, which will be handed over to you
    • after work has started: you pay for work completed and materials used, and any balance of the advance is refunded
  2. You can reschedule a Service once at no cost with at least 48 hours’ notice. Further rescheduling may carry a charge of ₹500.
  3. If we cannot carry out a confirmed Service, we will offer a new date or a full refund of amounts paid for work not done.

Refund timelines

  1. Approved refunds are made to the original payment method within 7–10 working days. For COD orders, refunds may be processed by UPI or bank transfer.

7. Product returns & replacement

  1. Because plants are live and perishable, we do not accept returns for change of mind.
  2. We will replace or refund products that arrive damaged, defective, or different from what you ordered.
  3. To claim, report the issue to care@balconia.in or WhatsApp 8448528555 within 48 hours of delivery, with clear photos or an unboxing video.
  4. Claims raised after 48 hours will not be accepted, except where required by law.
  5. Once a claim is verified, we will send a replacement. If a replacement is not available, we will refund the amount paid for that item. We may ask you to return the item, at our cost.

See also our Return & refund policy.

8. Service warranty & plant guarantee

  1. Workmanship. We warrant our installation work (for example fixtures, planters, irrigation, decking and lighting that we install) against defects in workmanship for 3 months from handover. We will repair defects reported in this period at no cost.
  2. Manufacturer warranties. Products made by other brands carry only their manufacturer’s warranty, which we will pass on to you.
  3. What is not covered:
    • damage from overwatering, underwatering, pests or disease arising after handover, or care instructions not being followed
    • damage from extreme weather, pets, accidents or misuse
    • changes, repairs or relocation done by anyone other than us
    • normal wear, weathering and natural growth or shedding of plants

9. Customer responsibilities

For all orders

  1. Provide correct contact, delivery and site details.
  2. Follow the plant care instructions we provide, and keep plants in suitable light, watering and environmental conditions.

For Services

  1. Give our team safe access to the site on the agreed dates and times, with access to water and electricity where needed.
  2. Obtain any permissions required from your society, RWA, building management or landlord before work starts.
  3. Tell us before work starts about any known leakage, seepage, weak railings, structural limits or other site issues.
  4. Remove or protect personal belongings in and around the work area.

10. Limitation of liability

  1. We are not liable for:
    • damage to plants caused by improper care, watering, sunlight or environmental conditions after delivery or handover
    • delays, loss or damage caused by third-party courier or logistics partners, except that we will handle claims for items damaged in transit as set out in Section 7
    • minor natural variations in plant appearance
    • pre-existing defects at the site, such as waterproofing failures, seepage, cracks, weak railings or structural limits, unless fixing them is part of the Quote
    • indirect or consequential losses
  2. If our team accidentally damages your property while carrying out a Service, please report it before our team leaves the site, or within 24 hours with photos. We will repair it or pay a fair amount for it.
  3. Except for damage under clause 2, our total liability for any order or Service is limited to the amount you paid for that order or Service.
  4. Nothing in these Terms limits any right you have under applicable consumer protection law.

11. Intellectual property & project photos

  1. All website and social media content, including images, text, logos, designs and branding, belongs to Balconia.in and may not be copied, reused or distributed without our written permission.
  2. Designs, layouts, AI concepts and renders we create for a Service remain our intellectual property. You may use them for your own site, but not share them with another vendor to carry out the work.
  3. We may photograph and film completed projects and use them on our website, social media and marketing. We will not show your name, address or personal belongings. If you prefer that we do not use photos of your space, tell us in writing before work starts.

12. Privacy, changes & governing law

  1. Privacy. We collect and use your personal information as described in our Privacy Policy.
  2. Changes. We may update these Terms from time to time. The version published on our website when you place an order or accept a Quote applies to that order or Service.
  3. Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, extreme weather, strikes or government restrictions.
  4. Governing law. These Terms are governed by the laws of India. Subject to your rights under consumer protection law, disputes are subject to the jurisdiction of the courts in Gurugram, Haryana.

13. Grievance officer & contact

We will acknowledge complaints within 48 hours and aim to resolve them within one month.